Performed while you wait. Please bring foot control and a bobbin for machine.
While we try to avoid it, in some instances you may be asked to pay for an evaluation. Please bring foot control and cord. Also any special feet and hoop for embroidery models.
We do not estimate sergers. We charge a flat rate to bring a machine back to zero and set the tensions. As it's "sewn off" problems that surface are corrected, parts installed. In addition to parts, extra charges may apply.
SIX MONTH WARRANTY ON WORK PERFORMED ON ALL HOME MACHINE REPAIR
If your machine is restored to running order while you wait please be prepared to pay a minimum bench charge. You may be in the middle of a project, facing a deadline, or the wedding's tomorrow. A machine may not be worth more costly service. If that's our opinion we'll tell you so. It's also the only time we perform partial repairs.
There's no warranty on bench repairs. We will at times apply payment if a machine is brought back later for repair.
All industrial and commercial work is performed on a time and material basis. The bench charge includes the first hour then an hourly rate applies for additional time. Payment is due at time of pick-up.
Service calls are discontinued for the time being.
Sometimes we can tell what's wrong over the phone.
Lately, we've learned we can't necessarily walk you through the remedy over the phone.
No, you can't use olive oil on your machine.
No, all bobbins are not the same.
Yes, needles go in a certain way (that's why there's a "flat" on the shaft). Which way depends on the machine.
Nah. There 're no really dumb questions. When you get down to it, sewing machines can be complicated.
So don't get huffy if you don't like the advice we give. Especially by phone. I did say give, right?
If you object to pretty anything in terms of how we operate or the contents of this website please take it up with Dawn (pictured above left).